Terms & Conditions For Vendors (when signing in and making account) -

• 1. Payment will be credited in seller’s registered account post 21 days of delivery of the products to the customer.
  2. Listing of expiry, faulty and irrelevant products may terminate the listing, membership and penalty can be charged from the registered bank account of the vendor by Innoshoppe.
  3. Innoshoppe holds full right to decide the listing, registration of products and penalty charges.
  4. Product should be listed in accordance with the format provided in the seller web site section.
  5. Vendors have to put genuine data while registration and listings.
  6. Vendor’s data can be used by Innoshoppe for the system enhancement and analytics.
  7. After order has been received to seller, order has to be ready-(if not followed penalty will be imposed)
•             If the order received before 12pm, order should be ready on the same day for the pickup
•             If the order received after 12pm, order should be ready for pickup to the next day before 8am.
  8. Sellers should have seal stamp, it will be used while pickup & return delivery of the product.
  9. Seller can also add pictures of the final goods that has to place shipped for their proof and guarantee.
  10. If the return percentage of the order is higher than 8-10%, then penalty will be imposed to sellers.
  11. If the product has any defective items/product, in such cases seller will be liable for the total amount of the product including shipping charges.
  12. The seller can deactivate the member/agreement under the program by provide 15 days prior written notice to Innoshopee.

Guidelines for listings -

1. Always click pictures of products in white background.
2. Always click only the desired product in the picture and avoid unneeded details.
3. Minimum 4 pictures are needed (optional for unpacked products)-
   1. Front
   2. Back
   3. Description script - to shoe price, expiry date and unit ofmeasurement.
   4. Isometric side picture.
4. Fill all required details in the given format to ensure better visibility of the product.
5. Use the right & relevant keywords to ensure visibility to the customer.RETURNS/REPLACEMENT/CANCELLATION                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Terms & Conditions For Coustomer                                                                                                                                                                                                                                                                                                                                     RETURNS/REPLACEMENT/CANCELLATION
   Refund Policy
   If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 5-6 working days. If the customer wants to return the products they have to request for return within 3days of delivery of the products. The amount will be refunded via same source within 5 to 7 working days.
   
   Return Policy
   
   We provide no Question Asked Return Policy. Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
   
   Prior to returning any items, please contact the Customer Service Department to Return Material and shipping instructions.
   
   We will do our best to fulfill requests to return material. Returns accepted for items ordered should be initiated with 2 DAYs from product delivery.
   
   If the customer wants to return the products they have to request for return within 2 DAY of delivery of the products. The amount will be refunded via same source within 5 to 7 working days. Also in case of undamaged & original packing condition which should not be not tampered, amount will be refunded via same source within 5 to 7 working days, however, Customer has to bear the cost of return.
   
   Replacement Policy
   
   In case of any damage of goods we will replace the goods upon initiating replacement within 3 days of delivery and after returning the damaged goods we will replace the item within 5 to 7 business days.
   
   Cancellation Policy
   
   In case of cancellation of order before dispatching , the transaction amount will be refunded via same source within 7 to 10 working days. Customer can also ask for cancellation on delivery.